Many Nigerians are currently unable to carry out transactions using their Guaranty Trust Bank (GTBank) applications.
This is as a result of an alleged hacking.
Customers said they started experiencing the problem after GTBank launched a new app for its customers on Wednesday.
The problem, they said, reached its peak on Saturday after attempts to use the app and 737 code failed.
Reacting to the development on Wednesday morning, the bank’s management wrote;
“Dear Customer, we sincerely apologize for every inconvenience as a result of not having access to the GTWorld App. Kindly use your GTWorld User ID and Password to access our Internet Banking platform at www.gtbank.com for your online banking needs. Thank you”
After launching the new app, the bank had told customers that it would discontinue support for the old version of GTWorld by August 12.
Many customers had downloaded the new app but have been unable to make use of it.
Several GTBank customers took to Twitter to express grievances over the inability to use banking services.
Meanwhile, IT experts said that the GTBank’s system may have been compromised. A phishing App update was alleged to have been smuggled into playstore and iOS stores.
Customers who are still trying to log into the GTBank’s updated app have therefore been advised to check the bank’s real app picture and the fake one and make sure it is not the fake app they are attempting to put their details into.